Lash Appointment Policies
Refill Policy
To qualify for a refill, you should have approximately 70% of your extensions remaining for a 1-week refill, 50% for a 2-week refill, and 30% for a 3-week refill.
If fewer lashes remain than the required amount and the lash loss is not related to our application, an additional refill fee may apply depending on the amount of work needed.
Deposit & Cancellation Policy
A $30 deposit is required to secure your appointment. Deposits can be paid through Zelle, Venmo, or Apple Cash.
Your deposit will be refunded after your completed appointment. Deposits are non-refundable for cancellations made within 24 hours of the appointment or for no-shows.
We understand that plans can change. Please give us at least 24 hours' notice if you need to cancel or reschedule.
Cancellations made less than 24 hours before the appointment may be charged 50% of the scheduled service price. Cancellations made within 1 hour of the appointment, as well as no-shows, may be charged 100% of the scheduled service price.
This keeps the wording clear and avoids repeating the $30 deposit details inside the cancellation policy.
Late Arrival Policy
Please arrive on time for your appointment. Clients arriving more than 15 minutes late may need to have their appointment shortened, rescheduled, or canceled depending on the schedule for the day.
No-Show Policy
Clients who do not show up for their scheduled appointment without notice will forfeit their deposit. Future appointments may require full prepayment.
Guest Policy
To maintain a relaxing environment and ensure the safety and comfort of all clients, we kindly ask that you come to your appointment alone unless prior arrangements have been made.